Boscobel Utilities

Frequently Asked Questions

How do I get my electric and water service started?

You may have your electric and water service connected by stopping and completing a customer application at the Boscobel Municipal Utilities office which is located at City Hall, 1006 Wisconsin Avenue, Boscobel, Wisconsin. Office hours are Monday - Friday between 7:00 a.m. and 4:00 p.m. We may be contacted at (608) 375-5002.

I am moving, what do I need to do about my utilities?

Call us at (608) 375-5002 about one week before you move. We will schedule your meters to be read and get a forwarding address for your final utility bill.

If you fail to notify us that you have moved, you remain responsible for this account, even after you have moved.

When will I receive my utility bill?

Bills are usually mailed the 10th day of each month. If you do not receive your bill shortly after the 10th day of the month, contact Boscobel Utilities at (608) 375-5002.

When is my bill due?

Payment is due upon receipt. The account is considered delinquent if unpaid on the 30th. You may pay your bill by cash, check or money order. Do not send cash in the mail. Please return the payment slip(s) with remittance to insure proper credit is given to each account.

How can I pay my utility bill?

By mail: Boscobel Municipal Utilities, 1006 Wisconsin Avenue, Boscobel, WI 53805-1596
In person: Boscobel Municipal Utilities, 1006 Wisconsin Avenue, Boscobel, WI 53805-1596
After Hours Drop Boxes - two locations:City Hall Drop Box - located in the front of City Hall, 1006 Wisconsin Ave., Boscobel Dick's Supermarket Drop Box - located inside the entrance door, 106 W. Oak St., Boscobel

What happens if I can't pay my bill by the 30th?

A late payment charge of 1 percent per month will be added to bills not paid on the 30th. The late payment charge is applicable to all customers.

Will I be disconnected if my payment is late?

If you are unable to pay your bill in full by the 30th, you will receive a disconnection notice. Disconnection notices are usually mailed the 10th day of each month. The disconnection notice is mailed separate from your bill. Upon receiving the notice, you should contact our office to make payment or to negotiate a deferred payment agreement. If the account remains unpaid and no agreement is negotiated, your service will be disconnected. Boscobel Utilities attempts to notify each customer by telephoning their last known home telephone number prior to disconnection. The disconnection will be done during normal working hours at least ten (10) days after the disconnection notice is mailed. Before service is restored, a reconnection fee will be charged in addition to payment of the past-due balance. Boscobel Utilities will disconnect your service only on a day when our office is open. This allows you to pay the balance due and arrange for reconnection.

If negotiated payment arrangements are not kept, a 24-hour notice is hand delivered to your residence requesting payment. If payment is not received within the 24-hour period, your service will be disconnected in accordance with the 24-hour notice.

All payment negotiations are to be done at the utility office. The utility workers are not authorized to collect or negotiate payments. Utility workers are only responsible for completing the work order, which means disconnection of service and delivery of notice.

Why is my electric bill so high?

Remember that this is a utility bill, not just an electric bill. Your utility bill includes charges for water, sewer and electric. Please call (608) 375-5002 with any questions about these charges.

How do I sign up for Budget Billing?

The Utility offers a budget payment plan under which the customer can make equal monthly payments based on the estimated consumption and estimated applicable rates for the twelve months subsequent to establishment of the plan. The amount of the payments is subject to change at six-month intervals in order to reflect current circumstances. If you would like more information on the plan, please call (608) 375-5002.

How do I find out if I qualify for Energy Assistance?

Contact your County Human or Social Service Agency for eligibility requirements and other information on funds available to help pay your electric heating bill.

How much water does the average family use?

The average family of four (4) uses approximately 5,400 gallons per month. This can vary considerably based upon your lifestyle. If you feel your water usage is too high, check for leaky faucets and toilets. A leaky faucet can waste 300 gallons of water a month and a leaky toilet can waste 6,500 gallons of water a month. Your sewer charges are based on your water usage. If you do find leaks in your home, fixing them will reduce your water and sewer costs.